Last Updated: September 2026

Welcome to RMZE Global Supply (“RMZE”, “we”, “us”, or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of the RMZE website, products, services, quotations, orders, payments, shipping arrangements, and business transactions.

By accessing this website, submitting an inquiry, requesting a quotation, placing an order, making a payment, or otherwise engaging in a transaction with RMZE, you acknowledge that you have read and understood these Terms, subject to applicable law and any specific written agreement applicable to your transaction.

1. About RMZE Global Supply

RMZE Global Supply is engaged in the supply of products and related business services across various categories, including but not limited to:

• Musical Instruments & Accessories
• Sports & Fitness Products
• Clothing & Apparel
• School & Institutional Products
• Uniforms
• Wholesale & B2B Products
• Bulk Orders
• OEM / Private Label Products
• Export & International Supply

RMZE may serve:

• Retail Customers
• Wholesale Buyers
• Dealers
• Distributors
• Importers
• Exporters
• Schools & Colleges
• Universities
• Institutions
• Government Departments
• PSUs
• Defence Organizations
• Police & Other Public Organizations
• Sports Academies
• Event Organizations
• Corporate Buyers
• Other Business and Institutional Customers

2. Acceptance of Terms

By using the website or conducting a transaction with RMZE, you agree to comply with these Terms.

If you do not agree with these Terms, you should discontinue use of the website and should not place an order through RMZE.

For specific transactions, additional terms may be provided through:

• Quotation
• Proforma Invoice
• Purchase Order
• Order Confirmation
• Sales Invoice
• Tender Document
• Contract
• OEM/Private Label Agreement
• Export Agreement
• Other written commercial communication

Such transaction-specific terms may supplement or, where expressly agreed, override these general Terms to the extent of any inconsistency.

3. Website Use

You agree to use the RMZE website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt unauthorized access to website systems
• Introduce viruses, malware or harmful code
• Interfere with website operation
• Copy or reproduce website content without authorization
• Scrape or commercially exploit website content without permission
• Misuse RMZE branding or intellectual property
• Provide false or misleading information
• Use the website in a way that could harm RMZE or other users

RMZE may restrict or suspend access where misuse, fraud, abuse, security concerns, or unlawful activity is reasonably suspected.

4. Product Information

RMZE makes reasonable efforts to maintain accurate information regarding products, including:

• Product descriptions
• Specifications
• Images
• Dimensions
• Features
• Materials
• Availability
• Packaging
• Pricing

However, minor variations may occur due to manufacturing batches, materials, finishing, photography, lighting, display settings, packaging changes, or supplier/manufacturer variations.

Where exact specifications are commercially important, customers should confirm the required specifications with RMZE before placing the order.

For confirmed transactions, the specifications stated in the applicable quotation, proforma invoice, purchase order, contract, or written order confirmation will generally govern.

5. Product Images & Representation

Product photographs and graphics displayed on the website are intended to provide a general representation of the product.

Actual products may vary slightly in:

• Colour
• Finish
• Appearance
• Packaging
• Accessories
• Labelling
• Manufacturing details

Such minor differences will not necessarily constitute a defect where the product otherwise conforms to the agreed specifications.

6. Pricing

Prices displayed on the website or communicated by RMZE may change due to:

• Raw-material costs
• Manufacturing costs
• Supplier pricing
• Taxes
• Freight
• Exchange-rate fluctuations
• Import/export costs
• Market conditions
• Other commercial factors

A quotation may have a specific validity period.

The final applicable price will generally be the price confirmed by RMZE for the relevant order or stated in the applicable quotation/proforma invoice.

7. Quotations

Quotations issued by RMZE may include specific terms relating to:

• Product
• Quantity
• MOQ
• Price
• Taxes
• Shipping
• Payment
• Delivery
• Packaging
• Customization
• Validity period

Unless otherwise stated, a quotation does not by itself constitute acceptance of an order.

RMZE reserves the right to review and confirm orders before acceptance.

8. Order Acceptance

An order becomes binding on RMZE only after appropriate confirmation by RMZE, subject to applicable payment, product availability, verification, and other agreed conditions.

RMZE may decline or cancel an order where reasonably necessary due to:

• Product unavailability
• Pricing or listing errors
• Payment issues
• Fraud or security concerns
• Incorrect customer information
• Regulatory restrictions
• Shipping restrictions
• Export/import restrictions
• Inability to fulfil the order
• Other legitimate business or legal reasons

Where payment has already been received and the order cannot be fulfilled, any applicable refund will be handled in accordance with the relevant policy and applicable law.

9. Retail, Wholesale & Bulk Orders

RMZE may apply different commercial terms depending on order type and quantity.

Wholesale, bulk, dealer, distributor, institutional, OEM, private-label, government, tender, and export orders may have separate:

• MOQ requirements
• Pricing
• Payment terms
• Packaging requirements
• Production timelines
• Shipping arrangements
• Documentation requirements

These terms may be specified separately in the applicable quotation or commercial agreement.

10. OEM, Private Label & Customized Products

OEM, private-label, customized, specially manufactured, branded, or made-to-order products may be subject to separate written terms.

Such orders may involve:

• Minimum quantities
• Artwork approval
• Branding approval
• Product specifications
• Packaging specifications
• Production timelines
• Advance payments
• Quality requirements
• Shipping arrangements

Once customized production or procurement has commenced, cancellation, modification, or refund may be subject to the agreed transaction terms and applicable law.

11. Payment Terms

Payment terms may vary depending on the nature of the transaction.

RMZE may require:

• Full advance payment
• Partial advance payment
• Balance payment before dispatch
• Milestone-based payment
• Other mutually agreed payment arrangements

Payment processing is additionally subject to RMZE’s Payment Policy and applicable transaction-specific terms.

12. Taxes & Government Charges

Applicable taxes, duties, levies, customs charges, and other statutory charges may apply depending on the product, customer, destination, transaction type, and applicable law.

For international orders, destination-country import duties, taxes, customs charges, brokerage charges, and other local charges may generally be payable by the importer/customer unless otherwise agreed in writing.

13. Shipping & Delivery

Shipping, dispatch, packaging, tracking, delivery estimates, customs, and international logistics are governed by RMZE’s Shipping Policy and the applicable transaction-specific terms.

Any delivery or dispatch timeline communicated by RMZE should generally be treated as an estimate unless a specific timeline has been expressly agreed in writing.

Delays may occur due to circumstances outside RMZE’s reasonable control.

14. International & Export Orders

International transactions may be subject to:

• Export regulations
• Import regulations
• Customs requirements
• Destination-country laws
• Carrier restrictions
• Product restrictions
• Documentation requirements
• Applicable sanctions or trade restrictions

The customer/importer is responsible for complying with applicable destination-country requirements unless RMZE has expressly agreed otherwise.

Where applicable, Incoterms or other written export terms may govern the responsibilities of the parties.

15. Government, PSU, Defence & Tender Orders

Government, PSU, defence, institutional, educational, and tender transactions may be governed by the specific:

• Tender conditions
• Purchase Order
• Contract
• Work Order
• Procurement terms
• GeM/order terms where applicable
• Other government or institutional documentation

Where a valid written agreement contains specific terms that differ from these general Terms, the specific transaction terms shall prevail to the extent legally valid.

16. Delivery & Risk

Delivery arrangements and transfer of risk may depend on the agreed shipping method, commercial terms, Incoterms, purchase order, or applicable law.

Customers should inspect shipments promptly after delivery and retain relevant packaging, shipping labels, invoices, photographs, and other evidence where a shipment appears damaged, incomplete, or incorrect.

17. Damaged, Defective or Incorrect Products

If a customer receives a product that is damaged, defective, incorrect, incomplete, or materially different from the confirmed order, the customer should contact RMZE promptly with relevant order information and supporting evidence.

RMZE will review the matter and determine the appropriate resolution according to:

• The circumstances
• Applicable RMZE policy
• Transaction-specific terms
• Carrier/logistics procedures where relevant
• Applicable law

Nothing in these Terms is intended to exclude mandatory legal rights.

18. Returns, Refunds & Cancellations

Returns, refunds, replacements, and cancellations will be governed by the applicable:

• Return & Refund Policy
• Cancellation Policy
• Payment Policy
• Shipping Policy
• Order-specific terms
• Applicable law

Customized, OEM, private-label, made-to-order, or specially procured products may be subject to different return or cancellation conditions, where legally permissible and agreed in advance.

19. Intellectual Property

Unless otherwise stated, all RMZE website content and materials, including:

• RMZE name and branding
• Logos
• Product images
• Graphics
• Designs
• Text
• Product descriptions
• Marketing content
• Website design and layouts

are owned by or lawfully used by RMZE and may be protected by applicable intellectual-property laws.

Unauthorized copying, reproduction, modification, publication, distribution, or commercial exploitation is prohibited to the extent permitted by law.

20. Customer-Submitted Information & Content

Customers are responsible for ensuring that information, artwork, logos, photographs, specifications, designs, or other materials supplied to RMZE for customized, OEM, private-label, or other orders do not knowingly infringe third-party rights.

The customer should have the necessary authorization to provide such materials to RMZE.

21. Third-Party Services

RMZE may use third-party service providers for services including:

• Payment processing
• Website hosting
• Analytics
• Communication
• Shipping
• Logistics
• Freight forwarding
• Technology
• Security

Third-party services may operate under their own terms and policies.

RMZE will not be responsible for matters outside its reasonable control arising solely from the independent operation of third-party services, subject to applicable law.

22. Website Availability

RMZE aims to maintain website availability but does not guarantee that the website will always be:

• Available
• Uninterrupted
• Error-free
• Free from technical issues
• Free from temporary downtime

The website may be unavailable due to maintenance, hosting issues, updates, technical failures, security incidents, network problems, or circumstances beyond RMZE’s reasonable control.

23. Errors & Corrections

The website may occasionally contain typographical, pricing, specification, availability, technical, or other errors.

RMZE reserves the right to correct such errors and, where appropriate, communicate with affected customers before processing or fulfilling an order.

24. Fraud Prevention & Verification

RMZE may conduct reasonable verification of transactions to protect against:

• Fraud
• Unauthorized payments
• Identity misuse
• Suspicious orders
• Payment abuse
• Security threats

RMZE may request additional information or verification where reasonably necessary.

An order may be delayed, suspended, or declined where there is a legitimate security, fraud, regulatory, or payment concern, subject to applicable law.

25. Limitation of Liability

To the maximum extent permitted by applicable law, RMZE shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from website use, third-party services, shipping delays, or circumstances beyond RMZE’s reasonable control.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

26. Force Majeure

RMZE shall not be considered in breach of its obligations to the extent performance is prevented or materially delayed by circumstances beyond its reasonable control, including:

• Natural disasters
• Severe weather
• War
• Civil unrest
• Government restrictions
• Strikes
• Transportation disruptions
• Port congestion
• Customs delays
• Epidemics/pandemics
• Supply-chain disruptions
• Power or network failures
• Other force majeure events

RMZE will make reasonable efforts to communicate material disruptions where practicable.

27. Privacy

Use of the RMZE website and submission of personal information are also governed by the RMZE Privacy Policy.

The Privacy Policy explains how information may be collected, used, protected, retained, and disclosed.

28. Confidentiality

Where applicable, confidential commercial information exchanged between RMZE and a customer, supplier, distributor, institution, government organization, or business partner shall be handled according to any applicable written confidentiality agreement or commercial arrangement.

29. Governing Law & Exclusive Jurisdiction

These Terms & Conditions and transactions with RMZE Global Supply shall be governed by and construed in accordance with the applicable laws of India.

To the extent permitted by applicable law, and where the courts at Meerut, Uttar Pradesh have jurisdiction over the relevant dispute, the competent courts at Meerut, Uttar Pradesh, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms & Conditions, quotations, orders, products, payments, shipments, services, or business transactions with RMZE Global Supply.

Nothing in this clause is intended to restrict or exclude any mandatory statutory jurisdiction, consumer remedy, regulatory authority, tribunal, government procurement mechanism, or other forum whose jurisdiction cannot legally be excluded or contractually restricted.

This clause is intended to establish Meerut, Uttar Pradesh as RMZE’s preferred exclusive contractual forum wherever legally permissible.

This approach is important because parties can choose one among multiple courts that already have jurisdiction, but they cannot create jurisdiction in a court that otherwise has none.

Also, statutory consumer jurisdiction cannot simply be eliminated through website Terms & Conditions; the Consumer Protection Act provides jurisdictional rules for District Commissions.

30. Dispute Resolution

RMZE encourages customers and business partners to first contact RMZE and attempt to resolve any dispute or concern amicably.

Where a dispute cannot be resolved through communication, the parties may use the appropriate legal or dispute-resolution mechanism available under applicable law and any valid written agreement.

For commercial/B2B transactions, the parties may additionally agree to mediation, arbitration, or another dispute-resolution mechanism through a separate written agreement.

31. Order-Specific Terms Prevail

In case of any inconsistency between these general Terms & Conditions and a valid written:

• Quotation
• Proforma Invoice
• Purchase Order
• Tender Document
• Contract
• OEM/Private Label Agreement
• Export Agreement
• Other mutually accepted commercial document

the specific written terms applicable to that transaction shall prevail to the extent of the inconsistency, subject to applicable law.

32. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall continue to the extent permitted by applicable law.

The invalid provision shall be interpreted or modified only to the extent necessary to make it legally enforceable, where permitted.

33. No Waiver

Failure by RMZE to enforce any provision of these Terms & Conditions at any particular time shall not constitute a permanent waiver of that provision or RMZE’s right to enforce it later.

34. Changes to These Terms

RMZE may update these Terms & Conditions from time to time to reflect changes in:

• Business operations
• Products
• Services
• Website functionality
• Technology
• Legal requirements
• Regulatory requirements

The updated version will be published on this website with the applicable Last Updated date.

35. Contact RMZE

For questions regarding these Terms & Conditions, products, orders, quotations, payments, shipping, wholesale, institutional supply, government requirements, OEM/private-label requirements, or export transactions, please contact RMZE through the contact details provided on the website.

For Retail, Wholesale, Bulk, Dealer, Distributor, Institutional, Government Tender, OEM/Private Label & Export Requirements — Contact RMZE.