Last Updated: September 2026
RMZE Global Supply (“RMZE”, “we”, “us”, or “our”) is committed to providing reliable shipping and delivery support for customers and business buyers in India and international markets.
This Shipping Policy explains the general terms relating to order processing, dispatch, packaging, transportation, delivery, tracking, customs, and international shipments.
This policy applies, as applicable, to Retail, Wholesale, Bulk, B2B, Dealer, Distributor, Institutional, Government/Tender, OEM/Private Label, and Export Orders.
1. Shipping Coverage
RMZE may provide shipping services across India and to eligible international destinations.
Shipping availability depends on:
- Product category
- Product size and weight
- Order quantity
- Destination
- Shipping serviceability
- Applicable laws and regulations
- Carrier availability
- Customs requirements
- Nature of the transaction
International shipping may be arranged through suitable courier, postal, road, air freight, sea freight, cargo, freight forwarding, or other logistics services depending on the shipment.
2. Order Processing
Orders are generally processed after:
- Order confirmation
- Applicable payment confirmation
- Product availability verification
- Customer/order verification where required
- Confirmation of shipping information
Processing time may vary depending on the product and order.
Additional time may be required for:
- Bulk orders
- Wholesale orders
- Manufacturing
- Product procurement
- Customization
- OEM/private-label orders
- Special packaging
- Quality inspection
- Export documentation
3. Dispatch Timeline
RMZE may communicate an estimated dispatch timeline depending on the product and order requirements.
Dispatch timelines are estimates unless a specific timeline has been expressly confirmed in writing.
Delays may occur due to circumstances outside RMZE’s reasonable control, including logistics disruptions, supplier delays, customs requirements, weather conditions, public holidays, transportation issues, regulatory requirements, or force majeure events.
4. Shipping Charges
Shipping charges may depend on:
- Destination
- Product weight
- Volumetric weight
- Package dimensions
- Quantity
- Shipping method
- Carrier/freight provider
- Packaging requirements
- Customs/documentation requirements
- Other applicable logistics costs
Shipping charges may be included in the product price, quoted separately, or calculated at the time of order depending on the transaction.
For wholesale, bulk, institutional, government, OEM, and export orders, shipping/freight terms may be separately specified in the quotation or commercial agreement.
5. Domestic Shipping – India
Domestic orders may be shipped using suitable:
- Courier services
- Transport services
- Cargo services
- Postal services
- Freight services
- Other logistics providers
The shipping method may depend on the product, order quantity, destination, urgency, and availability of suitable transportation.
Delivery serviceability may vary by PIN code and destination.
6. International Shipping & Export
RMZE may ship eligible products to international customers and business partners.
International shipments may be subject to:
- Export requirements
- Import requirements
- Customs procedures
- Destination-country regulations
- Product restrictions
- Carrier requirements
- Documentation requirements
Unless otherwise agreed in writing, the importer/customer may be responsible for applicable destination-country:
- Import duties
- Customs duties
- Taxes
- Brokerage fees
- Customs clearance charges
- Local handling charges
- Permits or licenses
- Other applicable charges
Where applicable, agreed Incoterms or transaction-specific commercial terms will govern the responsibilities of the parties.
7. Secure Packaging
RMZE takes reasonable care to package products appropriately for transportation based on the nature of the goods and shipment.
Packaging may include, where appropriate:
- Protective packing materials
- Cartons
- Boxes
- Pallets
- Crates
- Special protective packaging
- Export packaging
Packaging requirements may vary depending on the product, order quantity, destination, and shipping method.
Special packaging requirements may be agreed separately for bulk, institutional, OEM, or export orders.
8. Quality Check Before Dispatch
Where reasonably applicable, RMZE may conduct product and/or packaging checks before dispatch.
The extent of inspection may vary according to:
- Product type
- Order quantity
- Customer requirements
- Commercial arrangement
- Manufacturing process
For institutional, government, tender, OEM, and bulk orders, inspection or quality requirements may be separately agreed in writing.
9. Shipment Tracking
Where tracking is available, RMZE may provide shipment or tracking information after dispatch.
Tracking availability and update frequency depend on the relevant courier, carrier, freight forwarder, postal operator, or logistics provider.
RMZE cannot control the frequency or accuracy of updates generated by independent logistics providers.
10. Estimated Delivery Time
Delivery timelines are generally estimates and may vary depending on:
- Destination
- Shipping method
- Product availability
- Order quantity
- Customs clearance
- Carrier operations
- Weather
- Public holidays
- Transportation conditions
- Regulatory requirements
RMZE will make reasonable efforts to support timely delivery but cannot guarantee carrier-controlled delivery timelines unless expressly agreed otherwise in writing.
11. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
- Recipient name
- Complete address
- City
- State/Province
- PIN/Postcode
- Country
- Contact number
- Email address where required
RMZE should be informed of any address correction as soon as possible and preferably before dispatch.
12. Incorrect or Incomplete Address
If delivery is delayed, returned, or otherwise affected because incorrect, incomplete, or outdated information was provided by the customer, additional charges or consequences may apply where legally permissible.
These may include:
- Re-shipping charges
- Return transportation charges
- Storage charges
- Handling charges
- Additional delivery charges
The exact treatment will depend on the circumstances and applicable carrier terms.
13. Delivery Attempts
The logistics provider may make one or more delivery attempts according to its operating procedures.
Customers should remain available to receive shipments or coordinate with the carrier where required.
If a shipment is refused, repeatedly undeliverable, or returned due to customer-attributable circumstances, applicable return/re-shipping costs may be handled according to the relevant order terms and applicable law.
14. Damaged Shipments
Customers are encouraged to inspect the external condition of the package at delivery.
Where visible damage is present, customers should, where reasonably possible:
- Inform the delivery personnel/carrier
- Note the damage
- Take photographs/videos
- Preserve the original packaging
- Preserve shipping labels and related documents
Customers should contact RMZE promptly regarding material shipment damage.
RMZE may request photographs, videos, packaging information, delivery records, or other evidence to investigate the matter.
15. Missing, Incorrect or Incomplete Shipments
If an order appears to be:
- Missing
- Incorrect
- Incomplete
- Damaged
- Materially different from the confirmed order
the customer should contact RMZE promptly with the relevant order details.
RMZE will review the matter and, where appropriate, coordinate with the logistics provider or other relevant parties.
Any replacement, refund, claim, or other resolution will depend on the circumstances, applicable policies, agreed commercial terms, and applicable law.
16. Lost or Delayed Shipments
If a shipment is significantly delayed or appears to be lost, RMZE may coordinate with the relevant carrier or logistics provider to investigate.
Carrier investigations may require additional time.
Any replacement, refund, insurance claim, or other resolution will be determined based on the circumstances, applicable terms, carrier procedures, and applicable law.
17. Wholesale & Bulk Shipments
Wholesale and bulk orders may require specialized transportation arrangements.
Depending on the shipment, RMZE may use:
- Road freight
- Air freight
- Sea freight
- Cargo services
- Transport companies
- Freight forwarders
- Other suitable logistics providers
Freight, insurance, packaging, loading/unloading, documentation, and delivery terms may be separately agreed in the applicable quotation or commercial agreement.
18. Institutional Orders
Shipping for:
- Schools
- Colleges
- Universities
- Sports academies
- Institutions
- Organizations
- Corporate buyers
may follow the delivery and logistics terms specified in the applicable quotation, purchase order, contract, or other written agreement.
19. Government, PSU, Defence & Tender Orders
Government, PSU, defence, police, institutional, and tender shipments may be governed by the applicable:
- Tender conditions
- Purchase order
- Contract
- Work order
- Procurement requirements
- GeM/order terms where applicable
- Other written government/institutional terms
Where such valid transaction-specific terms differ from this general Shipping Policy, the specific terms shall prevail to the extent legally valid.
20. OEM, Private Label & Customized Orders
OEM, private-label, customized, specially branded, or made-to-order products may require additional time for:
- Manufacturing
- Procurement
- Artwork approval
- Branding
- Packaging
- Inspection
- Documentation
The estimated dispatch and delivery timeline for such orders will generally be communicated separately.
21. Customs & Import Clearance
International shipments may be inspected, delayed, held, or otherwise processed by customs authorities.
RMZE does not control the processing time or decisions of foreign customs authorities.
Unless otherwise agreed, the importer/customer is responsible for fulfilling applicable destination-country customs and import requirements.
22. Restricted Destinations & Products
Certain products or destinations may be subject to:
- Import/export restrictions
- Licensing requirements
- Customs restrictions
- Carrier restrictions
- Sanctions
- Regulatory requirements
- Product-specific restrictions
RMZE may decline or suspend a shipment where fulfilling it would violate applicable law, regulatory requirements, or legitimate carrier restrictions.
Where payment has already been received, applicable refund or cancellation matters will be handled according to the relevant policy and applicable law.
23. Shipping Insurance
Shipping or transit insurance may be:
- Included
- Separately charged
- Optional
- Arranged through a logistics provider
- Unavailable for certain shipments
depending on the product, destination, shipping method, and commercial arrangement.
For high-value, bulk, or export orders, insurance arrangements may be discussed and agreed before dispatch.
24. Change of Delivery Address
Requests for address changes should be made before dispatch.
Once a shipment has been handed over to a carrier or logistics provider, address changes may not be possible or may be subject to:
- Carrier approval
- Additional charges
- Delivery delays
- Other operational restrictions
25. Third-Party Logistics Providers
RMZE may use independent:
- Courier companies
- Transporters
- Freight forwarders
- Shipping lines
- Airlines
- Postal operators
- Customs brokers
- Other logistics providers
These providers may operate under their own terms and procedures.
RMZE will make reasonable efforts to coordinate shipping matters but cannot control the independent operational decisions of third-party logistics providers.
Nothing in this policy limits any liability or responsibility that cannot legally be excluded.
26. Force Majeure
Shipping or delivery may be delayed or affected by events beyond RMZE’s reasonable control, including:
- Natural disasters
- Severe weather
- War
- Civil unrest
- Government restrictions
- Strikes
- Transportation disruptions
- Port congestion
- Customs delays
- Epidemics/pandemics
- Supply-chain disruptions
- Power or network failures
- Other force majeure events
RMZE will make reasonable efforts to communicate material disruptions where practicable.
27. Returns, Refunds & Cancellations
Shipping-related returns, refunds, replacements, or cancellations will be governed by the applicable:
- Return & Refund Policy
- Cancellation Policy
- Payment Policy
- Terms & Conditions
- Order-specific commercial terms
- Applicable law
Nothing in this Shipping Policy is intended to exclude any mandatory statutory or consumer rights.
28. Shipping Communication
RMZE may communicate shipping information through available communication channels, including:
- Telephone
- Website/account notifications
- Other authorized business communication channels
Customers should ensure that the contact information provided to RMZE is accurate and accessible.
29. Order-Specific Shipping Terms
For large, specialized, institutional, government, tender, OEM/private-label, and export transactions, shipping terms may be specifically agreed through:
- Quotation
- Proforma Invoice
- Purchase Order
- Contract
- Tender Document
- Export Agreement
- Incoterms
- Other mutually accepted written terms
Where valid transaction-specific terms conflict with this general Shipping Policy, the specific written transaction terms shall prevail to the extent of the conflict and applicable law.
30. Governing Law & Jurisdiction
This Shipping Policy shall be governed by the applicable laws of India.
To the extent permitted by applicable law, and where the courts at Meerut, Uttar Pradesh have jurisdiction over the relevant dispute, the competent courts at Meerut, Uttar Pradesh, India shall have exclusive jurisdiction over disputes arising out of or relating to this Shipping Policy, shipping arrangements, delivery, logistics, or related transactions with RMZE Global Supply.
Nothing in this clause is intended to restrict or exclude any mandatory statutory jurisdiction, consumer remedy, regulatory authority, tribunal, government procurement mechanism, or other forum whose jurisdiction cannot legally be excluded or contractually restricted.
For transactions governed by a separate written agreement containing valid dispute-resolution or jurisdiction provisions, those transaction-specific provisions may apply.
31. Policy Updates
RMZE may update this Shipping Policy from time to time to reflect changes in:
- Shipping operations
- Logistics arrangements
- Products
- Services
- Regulations
- Technology
- Business requirements
The updated version will be published on this website with the revised Last Updated date.
32. Contact RMZE
For shipping quotations, delivery information, bulk shipments, institutional requirements, government/tender orders, OEM/private-label shipments, or international export logistics, please contact RMZE through the contact details provided on the website.
For Retail, Wholesale, Bulk, Dealer, Distributor, Institutional, Government Tender, OEM/Private Label & Export Requirements — Contact RMZE.
